OPENING HOURS

Access to the wellness area: swimming pool, sauna and hammam

  • Upon reservation and free of charge for hotel residents (50 minuntes per person and per night): 10:00 a.m. to 10:00 p.m. on Monday, rest of the week 8:00 a.m. to 10:00 p.m. *

  • Upon reservation for non-residents : from Monday to Friday, as from 10 a.m till 7p.m and with supplement (50 minutes of access offered when booking a spa treatment of at least 1 hour).

Spa treatments:

  • Upon reservation - Monday to Sunday - 10:00 a.m. to 8:00 p.m.

24/7 reservation:
+33 (0) 3 83 17 54 01 - spa@bwcrystal.com

ACCESS POLICY

  • A shower is mandatory before entering the Spa.
  • Wearing a swimsuit is compulsory (throughout the Spa including sauna and hammam).
  • Anyone under 18 years old must be accompanied by an adult.
  • The sauna, hammam and treatments are reserved for anyone over 16 years old.
  • Outdoor food and drinks are not allowed.

Family access: The spa's pool is accessible to children only from 10:00 till 12 pm on Monday and from 8:00 till 10:00 a.m. from Tuesday to Sunday. Please note that parents are entirely in charge of the children. Any inappropriate actions impacting the serenity of the wellness area will lead to the termination of the access to the spa.

CANCELLATION 

In case of cancellation less than 24 hours before the appointment, your treatment will be charged full price.

Duration of the spa treatment:

In order to enjoy your moment of relaxation serenely, we advise you to arrive 15 minutesbefore the time of your treatment. In the event of delay, the duration of your treatment would unfortunately be reduced accordingly.

The durations of treatment indicated in the brochure include the installation and the completion of the well-being questionnaire.

FOR YOUR WELL-BEING

Bathrobes, towels and slippers will be available in the room for hotel residents and at the Spa for non-residents. If you suffer from a particular health problem or if you are pregnant, please let us know when you make your reservation. Indeed, certain treatments or products could be discouraged.

Our treatments and massages are dedicated to well-being and relaxation. They are not for therapeutic purposes.

The Spa is a space of well-being where calm and serenity are at the rendezvous. For the comfort and tranquility of all, thank you for respecting the atmosphere that reigns there.

Lockers are available to store your personal effects. However, the establishment declines all responsibility in the event of loss, theft or damage.

24/7 reservation:
+33 (0) 3 83 17 54 01 - spa@bwcrystal.com

* Hours are subject to change for unforseen exceptional events.

Our team is at your disposal for any further information: +33 (0) 3 83 17 54 01 - spa@bwcrystal.com