Access for hotel guests

Access to the Wellness Area for Hotel Guests

A moment of relaxation included with every overnight stay.
 
Enjoy 50 minutes of complimentary access per person, per night to our wellness area (pool, sauna, and steam room), upon reservation of an available time slot.

How to book?
• At the hotel or spa reception

       • By clicking here


• Through our mobile app: Best Western e-Concierge (available on iOS & Android)

 

 

Practical Information:

Please make one reservation per person, per night booked.

If you book more time slots than allowed, all your reservations will be cancelled.

Any booking made under a name different from the room reservation will be cancelled.

For time slots during which children are allowed, you do not need to book a separate slot for your child if they will be sitting with you.

If you are staying for multiple nights, you may book your 2 time slots consecutively (e.g. for a 2-night stay from Friday to Sunday, you may book your 2 slots at 1:00 PM and 2:00 PM on Saturday to enjoy 1 hour and 50 minutes of access).

A late check-out does not entitle you to an additional time slot, but you may use your 50-minute slot during your late check-out period.

Booking a treatment of at least 1 hour during your stay entitles you to an additional 50-minute session.

It is not possible to purchase additional time in the spa without booking a treatment.

Please note that we cannot guarantee adjacent seats or slots.

Family Access


Dedicated time slots to enjoy the pool as a family.

The pool in our wellness area is accessible to children under 16 only during the following hours:

  • Monday: from 10:00 AM to 11:50 AM

  • Tuesday to Sunday: from 8:00 AM to 9:50 AM
    (50-minute sessions, reservation required)

Anyone under the age of 18 must be accompanied by a responsible adult.
The sauna, steam room, and spa treatments are reserved for guests aged 16 and over only.

Parents are fully responsible for the supervision and behavior of their children.

 

 

Contact & Practical Information


Phone: +33 (0)3 83 17 54 01
Email: spa@bwcrystal.com

Phone availability:

  • Tuesday to Thursday: 12:30 PM – 8:00 PM
  • Friday & Saturday: 10:00 AM – 8:00 PM
  • Sunday: 10:00 AM – 1:00 PM

Online booking available 24/7
Treatments (massages, body & facial rituals) are available Tuesday to Sunday, from 10:00 AM to 8:00 PM

Our treatments are in high demand. We strongly recommend booking as early as possible to secure your moment of relaxation.

Click here to book