More than 130 years of History



From Strasbourg Hotel to Crystal Hotel

Built during the 19th century, overlooking the Saint Jean Square, known today as the Maginot Square, the hotel was for several decades a hotel restaurant until the early 50's, the Strasbourg Hotel.

It was a place where celebrations were held !  As it was possible to organize wedding evenings and banquets; concerts even took place in the spacious salons of the first floor, now gone.

A building marked by History: as in 1916, during the First World War when Nancy was bombed and the hotel was partially destroyed.

From 1976 till today

Hospitality, a family legacy

Best Western Crystal Hotel is today one of the last hotel in Nancy, to be run by family-owners for 3 generations, the Gatinois Family. In 1976 the hotel was bought by the grand-parents : Jeanne & Bernard Gatinois. Their children, Martine & Bernard, then took over the reins in the 1980s and 1990s and undertook a hotel extension and a renovation. The establishment thus won 20 new rooms, its 3rd star and joined in 1998 the american hotel group Best Western® Hotels & Resorts.

Express time-line:

  • 1988: extension of the hotel from 38 to 58 rooms and installation of air conditioning

  • 1998: renovation of 20 rooms and the ground floor, creation of the winter garden, the lounge, the bar and acquisition of the 3rd star under the Best Western brand

  • 2018: Launch of the project "Metamorphosis, further Refinement, Brand new Services"


Fell into it when they were little...

Paul and Julien Gatinois, the grand children who grew up in this unique setting, still have precious childhood souvenirs, such as racing on trolleys in the hotel’s hallway or doing the room checks with Granny Jeannette. Like their grandparents and parents, Paul and Julien are perpetuating the family tradition: which is to keep on developing the family business while aiming for excellency.

Best Western Hotel Crystal is a big family, gathering the Gatinois Family, the hotel team who have been sharing the adventure for many years now and even a mascot, Cannelle, Julien's golden retriever, who enthusiastically welcomes his four-legged friends.

It is as a family that the hotel begins its 3rd transformation and their goal is to move upmarket : by the  acquisition of a 4th star, the creation of new services and by upgrading to the Best Western PLUS brand.

The future Best Western Plus Crystal, Hôtel & Spa


Inspired by the decorative arts of Nancy

The interior decoration, designed by Stéphanie Cayet, interior designer, will be the expression of various inspirations, particularly by Art Deco and by Art Nouveau, and will be a combination of warm and vibrant colours to welcome our guests into a cosy and classy setting.

The Project 

The future hotel, with 23 additional rooms, will offer a whole new range of services.

First of all we will welcome you in a large lobby and then, according to your wishes, you will be able to relax with a cocktail in a lively space including the Bar-Lounge, the cosy lounge with its fireplace and in the indoor garden under a beautiful glass roof.

For your business meetings we will provide you with 3 seminar rooms and to satisfy the most sporty of you after their working day, you will have at your disposal a fitness room.

Finally, for you to enjoy a relaxing moment, we will invite you to our Spa with massage cabins, swimming pool, sauna and hammam.

Coming soon


  • The new Rooms

  • The Bar Lounge with its Winter garden and Rooftop 

  • The seminar rooms

  • The Spa

  • The Fitness 


Our metamorphosis will be done in several phases. Feel free to call us (+33 (0)3 83 17 54 00) or e-mail us for more details.